Carnegie Mellon University: 05-320 / 05-820 Fall 2012
Tue Thu, 9:00-10:20 GHC 4215

Professor Jason Hong
Professor Robert Kraut



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Week 1: Intro & contribution




O'Reilly, T. (2005, Sep 30). What is Web 2.0? Design patterns and business models for the next generation of software




Helft, M. (2011, May 6). The Class That Built Apps, and Fortunes, New York Times, p. BU1.




Kraut, R. E., & Resnick, P. (2012). Encouraging online contributions. In R. E. Kraut & P. Resnick (Eds.), Building successful online communities: Evidence-based social design. Cambridge, MA: MIT Press.




Wasko, M. M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 3557




Lakhani, K. R., & Von Hippel, E. (2003). How open source software works: "Free" user to user assistance. Research Policy, 32, 923-943. 



Week2: Crowd sourcing




Cosley, D., Frankowski, D., Terveen, L., & Riedl, J. (2007). Suggestbot: Using intelligent task routing to help people find work in wikipedia. In Proceedings of the 12th acm international conference on intelligent user interfaces. New York: ACM Press.

Beka Gulotta-


Wikipedia: read WMF: Welcome to Wikipedia;  Five pillars,, a explanation of Wikipedia's basic rules and principles

Wikipedia: Create a Wikipedia account & user page and then register for the APS wikipedia initiative through the APS portal. 


Travis, J. (2008). Science by the Masses. Science, 319(5871), 1750.


 HW1: Achievement Unlocked, Level 10 (see the forums for details)


Tang, J. C., Cebrian, M., Giacobe, N. A., Kim, H. W., Kim, T., & Wickert, D. B. (2011). Reflecting on the DARPA Red Balloon Challenge. Communications of the ACM, 54(4), 78-85.  (This one compares several attempts to solve the DARPA challenge).

OR Pickard, G., Pan, W., Rahwan, I., Cebrian, M., Crane, R., Madan, A., & Pentland, A. (2011). Time-Critical Social Mobilization. Science, 334(6055), 509-512. (This one describes the winning MIT attempt to solve the DARPA challenge in more detail).




Bernstein, M. S., Little, G., Miller, R. C., Hartmann, B., Ackerman, M. S., Karger, D. R., Panovich, K. (2010). Soylent: a word processor with a crowd inside UIST '10 Proceedings of the ACM symposium on User interface software and technology (pp. 313-322). NY: ACM.




Yu, L., & Nickerson, J. V. (2011). Cooks or cobblers?: crowd creativity through combination CHI '11 Proceedings of the conference on human factors in computing systems (pp. 1393-1402). NY: ACM.







Week 3: Newcomers & socialization




Kraut, R. E., Burke, M., Riedl, J., & Resnick, P. (In press). Dealing with Newcomers In R. E. Kraut & P. Resnick (Eds.), Building successful online communities: Evidence-based social design.  Cambridge MA: MIT Press.


Wikipedia: Identify at least three Wikipedia relevant to the course. Critically evaluate one of these and leave a suggestion for improving it on the article's discussion page.  Post the Wikipedia educational template on that article’s talk page. Optional: Wait a day or two and then implement your suggest on the article page, if the improvement is small.


Farzan, R., Kraut, R. E., Pal, A., & Konstan, J. (2012). Socializing Volunteers in an Online Community: A Field Experiment CSCW'2012: Proceedings of the ACM conference on computer-supported cooperative work. NY: ACM.

 Kai Xia





Halfaker, A., Kittur, A., & Riedl., J. (2011). Don't bite the newbies: How Reverts affect the quantity and quality of Wikipedia work. WikiSym 2011:  Proceedings of the 5th International Symposium on Wikis and Open Collaboration (pp. 1-10). NY: ACM.




Bryant, S.L., Forte, A., & Bruckman, A. (2005). Becoming Wikipedian: Transformation of Participation in a Collaborative Online Encyclopedia., in Proceedings, GROUP05, November 6-9, 2005, Sanibel Island, Florida, USA 


Week 4: Technological infrastructure




O’Reilly, T (2010, March 29). The State of the Internet Operating System, Tim O’Reilly

Varun Arora -

Post project pitch ideas


Wikipedia: Select an article to work on & a partner. Create article sandbox.  Post the educational assignment template on the article talk page.


O’Reilly, T. (2010, April 30). State of the Internet Operating System Part Two: Handicapping the Internet Platform Wars, Tim O’Reilly




Familiarize yourself with the following topics by browsing through Wikipedia or other sites. This list is not comprehensive, but is rather an overview of possible topics we might discuss.


  • Basic: HTML, HTTP, URL, JavaScript, Database, web server, web browser, IP address, cookie
  •  Intermediate: CMS, PHP, JSP, ASP, Ruby, Python, Linux, social graph, browser addon, proxy
  • Advanced: CDN, cloud computing, router, DNS, data center, web service, virtual machine, saas, PageRank

Come to class with questions. Lecture will be freeform and based on your questions.



Week 5: Intellectual property online




Crews, K. D., & Vare., T. G. (2004). An Intellectual Property Primer: Protecting Your Investment with Copyright, Protecting Your Investment with Copyright,. Paper presented at the Indiana Health Industry Forum: Intellectual Property Workshop.

Kyle Libby -

Do Homework 3, have one team member post summary of your team's project to forums by Mon Feb 13 


Wikipedia: Start compiling a bibliography for your article & begin reading sources.




Lessig, L. (2004). Free culture: How big media uses technology and the law to lock down culture and control creativity (Just Chapter 10, on Property). NY: Penguin Press.
 (2011, 28 April). History: “Some Rights Reserved”: Building a Layer of Reasonable Copyright  Retrieved Jan 11, 2012
 About The Licenses  Retrieved Jan 11, 2012,

 Abhinav Gupta (



Wikipedia (2012):  Stop online privacy act & other sources.


Form an opinion of the Stop Online Piracy Act

Week 6: Data visualization




Card, S. (2009). Information visualization. In A. Sears & J. A. Jacko (Eds.), Human-Computer Interaction: Design Issues, Solutions, and Applications (pp. 510-543). Boca Raton, FL: CRC Press.

 Brad Roth - Xbox Live

Homework 4: IRB due by Wed Feb 22. Email your IRB certificate to Jason (jasonh@cs). IRB training is at:


Wikipedia: Post early draft Wikipedia article in sandbox


Heer, J., Bostock, M., & Ogievetsky, V. (2010). A tour through the visualization zoo. Communications of the ACM, 53(6), 59-67.




Viegas, F.B., Wattenberg, M., van Ham, F., Kriss, J., McKeon, M. (2007). Manyeyes: A site for visualization at internet scale. IEEE Transactions on Visualization and Computer Graphics, 13 (6), 1121-1128.




Perez, S. (2008, Jan 11). The Best Tools for Visualization. 




Welser, H., Gleave, E., Fisher, D., & Smith, M. (2007). Visualizing the signatures of social roles in online discussion groups. The Journal of Social Structure, 8(2), 20036-21903.



Week 7: Online privacy & security




boyd, d. Making Sense of Privacy and Publicity. SXSW talk 2010.


Homework 5: Post your visualization to the forums by Mon Feb 27. Comment on three other people's visualizations.

Wikipedia: Move sandbox articles into main space.  Peer review two articles.  For new articles or qualifying expansions of stubs, compose a one-sentence "hook," nominate it for "Did you know,"


Palen, L., & Dourish, P. (2003). Unpacking privacy for a networked world CHI '03 Proceedings of the SIGCHI conference on human factors in computing systems (pp. 129-136). NY: ACM. [revisit]



Jagatic, T. N., Johnson, N. A., Jakobsson, M., & Menczer, F. (2007). Social phishing. Communications of the ACM, 50(10), 94-100.




Rosen, J. (2010, July 21). The Web Means the End of Forgetting, The New York Times.




boyd, d. m., & Hargittai, E. (2010). Facebook privacy settings: Who cares? First Monday, 15(8).



Week 7: Mid-term presentations & critiques



6 & 8

See this link for more details about the midterm presentation.



Week 8: Spring break: No class



Mar 12-16




Week 9: Social networks & online relationships




Easley, D., & Kleinberg, J. (2010). Networks, crowds, and markets: Reasoning about a highly connected world: Cambridge Univ Pr. (Chapter 2, p 21-39 & Chapter 3, p 43-62). [A lot] [Don't bother reading the sections marked 'Exercises' or 'Advanced Materials", page 39-41, 62-75]

Terrence Boyd 

Wikipedia: Move sandbox articles into main article space.


Adamic, L. A., & Huberman, B. A. (2002). Zipf’s law and the Internet. Glottometrics, 3(1), 143-150.




Adamic, L. A., & Glance, N. (2005). The political blogosphere and the 2004 US election: divided they blog LinkKDD '05 Proceedings of the 3rd international workshop on Link discovery (pp. 36-43). NY: ACM.

Rachel Jakab



Sutcliffe, A., Dunbar, R., Binder, J., & Arrow, H. (2011). Relationships and the social brain: Integrating psychological and evolutionary perspectives. British Journal of Psychology.




Burke, M. (2012). Reading, Writing, Relationships: The Impact of Social Network Sites on Relationships and Well-Being. (PhD), Carnegie Mellon University, Pittsburgh, PA.   (Chapter 2: The strength of many ties & Chapter 3: Classes of Facebook activity and changes in tie strength).



Week 10: Political activism    

Gladwell, M. (2010). Small change: Why the revolution will not be tweeted. The New Yorker, 4, 42–49.

  Shirky, C. (2011). The political power of social media. Foreign affairs, 90(1), 28-41.    
  Howard, P., Duffy, A., Freelon, D., Hussain, M., Mari, W., & Mazaid, M. (2011). Opening closed regimes: What was the role of social media during the arab spring? Seattle, WA: Department of Communication, Project on Information Technology and Political Islam, University of Washington    
  Mark, G., Starbird, K., & Palen, L. (2012). (How) Will the Revolution be Retweeted? Information Diffusion and the 2011 Egyptian Uprising CSCW 2012: Proceedings of the ACM conference on computer-supported cooperative work. NY: ACM.    
  Bagdouri, M., Palen, L., Martin, J., Al-Ani, B. and Anderson, K. (2012).  Blogs as a Collective War Diary. CSCW 2012: Proceedings of the ACM conference on computer-supported     

Week 11: Coordination & production




Mockus, A., Fielding, R. T., & Herbsleb, J. D. (2002). Two Case Studies of Open Source Software Development: Apache and Mozilla. ACM Transactions on Software Engineering and Methodology, 11(3), 309-346.


Wikipedia: Make edits to your article based on peers' feedback.
Wikipedia: Nominate your article for Good Article status.


Cataldo, M., Wagstrom, P., Herbsleb, J. D., & Carley, K. (2006). Identification of coordination requirements: Implications for the design of collaboration and awareness tools. Proceedings, ACM Conference on Computer-Supported Cooperative Work. New York: ACM Press.





Kittur, A., & Kraut, R. E. (2008). Harnessing the Wisdom of Crowds in Wikipedia:: Quality Through Coordination CSCW'08: Proceedings of the ACM Conference on Computer-Supported Cooperative Work (pp. 37-46). New York: ACM Press.

 Ana Cooke- Now



Zhu, H., Kraut, R. E., & Kittur, A. (2012). Organizing without formal organization: Group Identification, Goal Setting and Social Modeling in Directing Online Production CSCW 2011: Proceedings of the ACM Conference on Computer Supported Cooperative Work. New York: ACM.



Week 12: Wisdom of the crowds




Helft, M. (2008, Nov 12). Google uses searches to track flu’s spread, New York Times, p. A1.
Ginsberg, J., Mohebbi, M. H., Patel, R. S., Brammer, L., Smolinski, M. S., & Brilliant, L. (2008). Detecting influenza epidemics using search engine query data. Nature, 457(7232), 1012-1014.

 Sadhwi Srinivas - StumbleUpon

MTurk assignment has been canceled.


Surowiecki, J. (2005). The Wisdom of Crowds:  Why the many are smarter than the few and how collective wisdom shapes business, economies, societies and nations little. New York: Doubleday. (Chapter 1).




Galton, F. (1907). Vox populi. Nature, 75, 7.




Wilson, C. (2008, Feb 22). The wisdom of the chaperones. Slate.

  Eric VanEpps -


Week 13: Commitment & turnover




Ren, Y., Kraut, R. E., Kiesler, S., & Resnick, P. (In press). Developing commitment in online communities. In R. E. Kraut & P. Resnick (Eds.), Building successful online communities: Evidence-based social design. Cambridge MA: MIT Press.

Kenny Joseph -



Drenner, S., Sen, S., & Terveen, L. (2008). Crafting the initial user experience to achieve community goals. Proceedings of the 2008 ACM conference on Recommender systems (pp. 187-194): ACM New York, NY, USA.

 Xin Wu -



Farzan, R., Dabbish, L., Kraut, R. E., & Postmes, T. (2011). Increasing Commitment in Online Communities via Building Social Attachment. CSCW, 2011: Proceedings, ACM conference on computer-supported cooperative work (pp. 321-330). New York: ACM Press.




Dabbish, L., & Kraut, R. E. (2012). Communication and commitment in an online game team. CHI'12: Proceedings of the ACM Conference on Human Factors in Computing Systems. NY: ACM.




No class: Spring carnival



Week 14: Business problems & starting a community




Chen, Y., Konstan, J., & Resnick, P. (In press). Starting a Community. In R. E. Kraut & P. Resnick (Eds.),  Building successful online communities: Evidence-based social design.  Cambridge MA: MIT Press.

 Kangyuan Niu -



Sanger, L. (2005). The Early History of Nupedia and Wikipedia: A Memoir. In C. DiBona, D. Cooper & M. Stone (Eds.), Open Sources 2.0: The Continuing Evolution. Sebastopol, CA: O'Reilly Media, Inc. (Part 1) (Part 2)

Alekhya Gampa - Orkut

Rohan Gaikwad



Christensen, C. The Innovator's Solution. Chapter 2.











Week 15: Mobile social web




Mitchell, T. M. (2009). Mining our reality. Science, 326(5960), 1644.




Cranshaw, J., Toch, E., Hong, J., Kittur, A., & Sadeh, N. (2010). Bridging the gap between physical location and online social networks Ubicomp '10 Proceedings of the 12th ACM international conference on Ubiquitous computing (pp. 119-128). NY: ACM. 

Danny Seow



Eagle, N., Pentland, A. S., & Lazer, D. (2009). Inferring friendship network structure by using mobile phone data. Proceedings of the National Academy of Sciences, 106(36), 15274-15278. OR Eagle, N., & Pentland, A. (2006). Reality mining: sensing complex social systems. Personal and Ubiquitous Computing, 10(4), 255-268.




Goldman, J., Shilton, K., Burke, J., Estrin, D., Hansen, M., Ramanathan, N., . . . West, R. (2009). Participatory Sensing: A citizen-powered approach to illuminating the patterns that shape our world. Foresight & Governance Project, White Paper. 


Sean Tai -

Sudhipti Degapudi-



Exam presentations, DH 2302, 5:30 ‐ 8:30 p.m.
Description of the final deliverables here